Quality first customer first continuous improvement sustainable operation.
Customer complaint handling rate: 100%.
Number of customer complaints less than 3 times per quarter.
One-time production defect rate less than 5%.
Customer satisfaction score above 85 points.
QUALITY
We have a professional team that is not only experienced but also well-trained. The core positions in our company all have an average working experience of more than five years.
We only source materials from reliable suppliers who have passed our strict evaluation. Before accepting any batch of raw materials, our quality control team conducts strict inspections to ensure they meet our high standards. This includes checking for proper specifications, purity, and absence of defects.
We beark down the manufacturing of a bag into many operations,and we set many multiple checkpoints to ensure that each link meets high-quality standards. And we will have relevant document records with signatures.
we have established a quality management system. which includes clear quality objectives about IQC,IPQC,FQC standardized operating procedures and instrutions
SERVICE
Our customization services allow customers to choose from a wide range of materials, colors, and designs.
We divide foreign trade merchandisers into two types. One deals with customers specifically, and the other connects with the internal production department,ensuring that any emerging issues, with a 100% customer complaint handling rate, can be tackled promptly and effectively.
Our after-sales service includes providing one year warranty on our products. In the event of a defect or damage, we also offer repair or replacement services to ensure that our customers are satisfied with their purchase.
In addition, we value customer feedback and use it to continuously improve our products and services. By listening to our customers' experiences and suggestions, we can enhance our after-sales service and build long-term relationships with them
THIRD-PARTY AUDIT